Policy

Refunds & Cancellations

Last updated: 19 October 2026

Every pouch is ground for one specific order. Once it's ground, it can't go back on a shelf. That shapes everything below.

Cancelling an order

You can cancel for a full refund until we grind your coffee: within [24 hours] of placing your order. Email or WhatsApp us with your Razorpay payment ID.

After your coffee is ground, we can't cancel the order.

Returns

Coffee is a food product, ground for you. We don't accept returns for change of mind or taste. If you're unsure which blend to get, ask us first and we'll help.

Damaged, wrong or missing items

Tell us within [48 hours] of delivery, with photos of the pouch and the packaging. We'll send a replacement or refund you in full.

Not delivered

If tracking shows no delivery [15 days] after dispatch, tell us. We'll chase the courier, then reship or refund.

Standing Order

• Cancel before Box 1 is ground: full refund.
• Cancel later: we refund [₹X] for each box that hasn't been ground yet. Boxes already shipped, including the decoction maker and dabara set in Box 1, aren't refundable.
• On a 6-month plan, the free 100g bonus pouch only ships while the plan is active.

How refunds are paid

Refunds go back to your original payment method through Razorpay. We start the refund within [2 working days] of approving it. Your bank usually takes 5–7 working days to show it.

Contact

[Support email] · [Support phone / WhatsApp]